GuestLee Owner Terms

1. Purpose and Scope

These Owner Terms govern the general framework under which GuestLee Sarl (the Agency) provides property marketing, booking, hospitality coordination, rental management, and related services to property owners (the Owner).

These Owner Terms are intended to complement any signed owner agreement, rental management agreement, mandate, service schedule, or other written commercial agreement entered into between the Agency and the Owner (the Owner Agreement).

If there is any conflict between these Owner Terms and a signed Owner Agreement, the signed Owner Agreement shall prevail.

2. Definitions

For the purposes of these Owner Terms:

• Agency means GuestLee Sarl.
• Owner means the legal owner, beneficial owner, or duly authorized representative of the property listed, marketed, or managed by the Agency.
• Property means the home, apartment, villa, chalet, or other accommodation made available by the Owner for rental, occupancy, or guest stays.
• Guest means any individual or group occupying or booking the Property.
• Booking means any confirmed reservation for occupancy of the Property, whether generated through online travel agencies, third-party booking platforms, referral partners, or Agency Channels.
• Agency Channels means channels controlled, operated, or commercially developed by the Agency, including the Agency’s website, direct marketing, repeat guest database, referral network, social media, email campaigns, messaging channels, offline promotion, and any other direct or indirect sales channels managed by the Agency.
• Fees means the management fees, commissions, channel fees, service fees, or other charges payable to the Agency as set out in the applicable Owner Agreement or otherwise agreed in writing.

3. Nature of Services

Unless otherwise agreed in writing, the Agency may provide some or all of the following services in relation to the Property:

• listing creation and presentation;
• photography, media creation, and promotional content;
• pricing and revenue optimization;
• advertising and distribution across selected sales channels;
• guest communication and reservation handling;
• booking administration and calendar coordination;
• check-in and check-out coordination;
• housekeeping, linen, maintenance, and operational coordination;
• concierge or hospitality-related coordination;
• owner reporting, payout coordination, and related support services.

The exact scope of services may vary by property, booking channel, service model, and specific written agreement with the Owner.

4. Commercial Model and Booking Revenue

The Agency manages the booking revenue and payout process for the Property.

The Owner is entitled to receive the net booking proceeds attributable to the Property rental after deduction of the Agency’s applicable fees, platform commissions, cleaning charges, tourist or city taxes where applicable, and any other applicable booking-related costs, in accordance with the applicable Owner Agreement.

The Agency may deduct its management fee, channel fee, commission, and any other agreed charges from booking revenue before remitting the balance due to the Owner.

The Agency does not guarantee any minimum occupancy, booking volume, rental income, or financial performance in relation to the Property.

5. Agency Channels and Direct Booking Fee

Where a Booking is generated through Agency Channels, the Agency may apply an additional channel fee in addition to the management fee or other agreed Fees.

Unless otherwise agreed in writing, for direct bookings generated through Agency Channels, the Agency charges a channel fee of 12.5% plus applicable VAT in addition to the applicable management fee.

6. Owner Responsibilities

The Owner agrees to:

• provide accurate, complete, and up-to-date information regarding the Property;
• ensure that the Property may legally be rented or occupied for the relevant use;
• maintain appropriate property and liability insurance for the Property and its contents;
• ensure that the Property is safe, accessible, and maintained in suitable condition for guest occupancy;
• provide the Agency with all keys, access instructions, manuals, permissions, documents, and practical information reasonably required for the performance of services;
• promptly disclose any defects, restrictions, works, legal issues, safety risks, or operational limitations affecting the Property;
• remain responsible for structural issues, capital repairs, utilities, taxes, insurance, legal compliance, and ownership-related obligations, unless expressly agreed otherwise in writing;
• honor confirmed bookings, subject to any emergency exceptions or contractual provisions separately agreed.

7. Third-Party Suppliers

The Agency may use subcontractors, service providers, online travel agencies, technology partners, cleaners, maintenance providers, concierge providers, and other third parties in connection with the services.

The Agency does not guarantee the uninterrupted availability of any third-party platform, channel, or supplier.

8. Intellectual Property and Listing Content

Unless otherwise agreed in writing, all advertising materials, listing content, photographs, media, branding elements, promotional copy, and other commercial materials created or commissioned by the Agency in relation to the Property shall remain the intellectual property of the Agency.

The Owner grants the Agency the right to use, adapt, publish, distribute, and promote property-related content, images, descriptions, and information for the purpose of marketing, renting, and managing the Property.

9. Liability

The Agency shall perform its services with reasonable care and skill.

The Agency shall not be liable for:

• acts or omissions of guests;
• acts or omissions of third-party booking platforms, payment providers, subcontractors, or other service providers;
• losses caused by market conditions, guest cancellations, demand fluctuations, pricing outcomes, owner instructions, or circumstances outside the Agency’s reasonable control;
• damage, delay, interruption, inaccessibility, overbooking, utility failure, force majeure events, governmental action, severe weather, or other external events affecting the Property, the booking, or the services;
• indirect, incidental, special, punitive, or consequential losses, including loss of profit, loss of opportunity, loss of anticipated savings, or reputational damage, except where such exclusion is not permitted by applicable law.

To the maximum extent permitted by applicable law, the Agency’s total aggregate liability arising out of or in connection with these Owner Terms or the services provided shall not exceed the total Fees retained by the Agency in relation to the relevant booking giving rise to the claim or, where no single booking is directly relevant, the total Fees retained by the Agency during the 12 months preceding the event giving rise to the claim.

Nothing in these Owner Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by applicable law.

10. Term and Termination

These Owner Terms apply for as long as the Owner uses the Agency’s services or maintains an active relationship with the Agency, unless replaced or superseded by a more specific written agreement.

Termination of a signed Owner Agreement shall be governed by that agreement.

The Agency may suspend, limit, or refuse services where reasonably necessary for operational, legal, payment, safety, reputational, compliance, or property-related reasons.

Any confirmed bookings, accrued fees, payment obligations, intellectual property rights, limitations of liability, confidentiality obligations, and any other rights or obligations which by their nature are intended to survive termination shall survive termination to the extent necessary to give them effect.

11. Data Protection and Confidentiality

Each party shall handle personal data and confidential business information in accordance with applicable law and the Agency’s privacy practices.

The Owner acknowledges that the Agency may process guest, booking, and property information as necessary for service delivery, legal compliance, fraud prevention, payment administration, dispute handling, and normal business operations.

The Owner shall keep confidential all non-public commercial, operational, pricing, guest, and business information relating to the Agency, except where disclosure is required by law or expressly authorized in writing.

12. Governing Law

These Owner Terms shall be governed by and construed in accordance with the laws of Switzerland, unless a different governing law is expressly agreed in writing.

Any dispute arising out of or in connection with these Owner Terms shall be subject to the competent courts of the jurisdiction agreed between the parties, or, absent a different written agreement, the competent courts at the Agency’s principal place of business.